We aim to dispatch all orders for ‘In Stock’ products by 3pm the same working day for delivery the next working day, excluding Northern Ireland, Ireland and remote areas of the UK.
Any orders placed over the weekend will be dispatched the next working day.
Any products purchased ‘Buy to Order’ will be dispatched the next working day after goods have been received by Brosch Direct. Delivery times may vary, depending on the product purchased. Information can be found on the relevant product page.
‘Direct Send’ parcels will be dispatched direct from the manufacturer in the time specified on the product page.
Delivery Service & Rates
UK Mainland: Next Working Day Delivery Service - Free on all orders over £75 (excl VAT)
A delivery rate of £5.50 will be applied to orders under £75.00 for delivery to a UK Mainland address.
Isle of Wight: Next Working Day Delivery Service - Free on all orders over £100 (excl VAT)
A delivery rate of £5.50 will be applied to orders under £100.00 for delivery to an Isle of Wight address.
Northern Ireland: Up to 10 Working Day Delivery Service - Free on all orders over £125 (excl VAT)
A delivery rate of £14.95 will be applied to orders under £125.00 for delivery to a Northern Ireland address.
We do not accept American Express or card payments with overseas billing addresses.
Remote Areas
Scottish Highlands and Isle Of Man: 3 - 5 Working Day Delivery Service- Free on all orders over £100 (excl VAT)
A delivery rate of £5.50 will be applied to orders under £100.00 for delivery to a Scottish Highland or Isle Of Man address.
Scilly Isles: 3 - 7 Working Day Delivery Service- Free on all orders over £100 (excl VAT)
A delivery rate of £5.50 will be applied to orders under £100.00 for delivery to the Scilly Isles.
Scottish Offshore Islands: 3 - 7 Working Day Delivery Service- Free on all orders over £200 (excl VAT)
A delivery rate of £5.50 will be applied to orders under £200.00 for delivery to a Scottish Offshore Island address.
Channel Islands: 1 - 3 Working Day Delivery Service- Free on all orders over £300 (excl VAT)
A delivery rate of £5.50 will be applied to orders under £300.00 for delivery to the Channel Islands.
Wholesale Customers
UK Mainland: 1-3 Working Day Service - Free on all orders over £600 (excl VAT)
A delivery rate of £25.00 will be applied to orders under £600.00 for delivery to all UK Mainland addresses.
Republic of Ireland
Due to the UK leaving the European Union we are currently unable to deliver to Southern Ireland.
Export
Delivery prices on request.
Additional Delivery Charges
Some direct send products may be liable to additional delivery charges, these will be clearly stated in the products description where there will be a link to a full breakdown of any additional charges which may apply.
Delivery Terms
Any time or date stated for delivery is an estimate only, Brosch make every effort to dispatch goods on time and for our courier to deliver within the agreed service timescales, however we do not accept liability for failure to deliver within the stated time. All damages and/or shortages must be notified to Brosch Direct within 5 working days from receipt of order, Brosch do not accept liability for damages or shortages notified after this time. Deliveries are made Monday – Friday (Excluding Bank Holidays) between the hours of 8am and 6pm, please note that we are unable to specify a delivery time. A signature will be required upon receipt of the goods, if no one is available then if the parcel can be left in a safe place it will be, and a card will be left to detail where the package has been left.
Upon taking delivery of the order please ensure that the order is checked for damages and shortages before signing for the consignment, all damages or shortages must be notified to the courier and noted on the delivery note before signing. With parcel deliveries please check that you sign for the number of parcels that have been delivered. Upon signing for the consignment the risk of damages and shortages passes to you the customer.
If delivering for business, couriers are contracted to deliver to your ground floor reception point. Any deliveries above ground level are on special request and will incur additional delivery charges.
If your order has not arrived within 3 working days of your expected delivery date it is recommended that you notify us so that we can investigate. Missing orders must be notified to Brosch within 10 working days from the date of invoice, Brosch do not accept liability for missing orders notified after this time.
If your account is subject to bespoke delivery rates please contact your account manager.